Total Service Model
Solutions build on your business goals.
Wireless Matrix understands no two customers have the same needs, and no one solution is ready-made. Our communications solutions, and the connectivity they provide to your fleet, are only one aspect of connecting you to your assets.
To realize all the benefits a field service system can offer, it's critical the integration, deployment and operation of your solution supports your business goals.
Support That Goes Beyond Connectivity
At Wireless Matrix, we've created a series of disciplines, operational steps and tools built from years of experience developing and deploying complex field service systems. These Wireless Service Support elements add tangible value to your solution and provide a customer experience that will exceed your expectations.
Available Service Support activities include:
- Pilot Program - A real-world test of the implemented solution to identify issues before full deployment takes place
- Development Support - Tools and technical expertise to enable your applications over our network
- Solution Verification - Testing to verify all solution elements are operating as expected
- Implementation Support - Trained professionals engaged in the execution of the solution within your fleet
- Business Support Network - An on-line resource allowing you to control deployment of your modem units
- Network Operations Center and Customer Care - Systems support resources to monitor network operations and resolve issues