Total Service Model: NOC & Customer Care

Managing events before they turn into problems.

The key to ensuring you aren't overcome by events is having a dependable support network that gets to the heart of the situation.

Wireless Matrix understands the need for a rapid, knowledgeable, and complete response to network issues and customer concerns.

Two dedicated group for problem resolution.

• The Network Operations Center (NOC) is staffed 24 x 7 x 365 to verify and maintain operation of all Wireless Matrix data delivery systems.

  The NOC provides internal testing and proactive monitoring to identify proper function and resolve problems before they become issues. It is also responsible for system upgrade and maintenance for optimal performance.

• Wireless Matrix Customer Care is available 24 x 7 to provide support and notifications on all modem and network related issues.

  Customer Care utilizes trouble ticketing and internal escalation to the appropriate parties to keep issues visible from the point of receipt to the point of resolution. They also keep you fully informed regarding status and resolution.

The benefit to you is a well-established system of internal communications focused on maintaining smooth operation of your solution, allowing you to concentrate attention on your business.